Return/Exchange

At Beautiver S.R.L., we want you to feel confident and satisfied with every purchase. If for any reason you are not fully happy, you have up to 30 days from the date of purchase to request a return or exchange.

Eligibility

To be eligible for a return, items must be unused, in original condition, and returned in their original packaging. A valid receipt or proof of purchase is required.

Non-Returnable Items

Due to health and safety standards, we cannot accept returns for:

  • Personal care or intimate items
  • Opened or used skincare products
  • Gift cards
  • Digital downloads
  • Hazardous or flammable substances

Please do not return your item to the original product manufacturer.

Partial Refunds

In some cases, partial refunds may be issued, including but not limited to:

  • Products returned with damaged or incomplete packaging (not due to our error)
  • Items returned more than 30 days after delivery

Return Process

Once we receive and inspect your return, we will notify you by email regarding the approval or rejection of your refund. If approved, a refund will be issued to your original payment method within several business days.

Didn’t Receive Your Refund?

  • Double-check your bank account
  • Contact your credit card company (processing times vary)
  • Reach out to your bank

If you still have not received your refund, please contact us at support@beautiver.com.

Sale Items

Only regular-priced items may be returned. Sale or promotional items are non-refundable.

Exchanges

We only replace items if they are defective or damaged. To request an exchange for the same item, please email us at support@beautiver.com.

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive store credit for the return. Once the returned item is received, a gift credit will be emailed to you.

If the item wasn’t marked as a gift or was shipped to the original purchaser, the refund will be issued to the purchaser.

How to Return an Item

Please mail your return to the following address:
[Insert Physical Return Address Here]

Return shipping costs are the responsibility of the customer and are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We recommend using a trackable shipping method or purchasing shipping insurance for items valued over $75. We cannot guarantee that we will receive your returned item.

Need Help?

For any questions about returns or exchanges, feel free to contact our team at support@beautiver.com. We’re here to help.